Before visiting a provider for medical services you should always verify that your doctor or facility remains in the network.

A call to Volusia Health Network at 386.425.4VHN (386.425.4846) will provide the answer.

You should also confirm that your provider has not changed the benefit level at which he or she has participated. This will help to assure that the benefit you expect is how your claim is paid.

Finally, you should always check beforehand to see if a procedure being performed requires precertification. Most providers in the network will verify this on your behalf, but it is ultimately your responsibility, and it is your benefit that can be affected.

If you have any questions relative to how your benefits may be affected, please call the office of your claims administrator.